In the early days of credit cards, a merchant service provider would force an escrow agreement on the merchant. These days such escrow agreements have been ditched. You could not find one for the looking and yet the spirit of the escrow is a guardian. Surely the wise do like to proceed with guardians near to hand. Our internal escrow is between store manager and operations. The store manager does not pass funds to operations until the funds have settled during a period of escrow. In principle when the funds do come into the operations side they may be short by some allowed expenses and the store float maintenance.

  • No Legal Escrow. Store Manager works for the company and the company owns the account into which the sales proceeds are paid. Once the internal escrow period passes, that's it. There might be something in the store manager's service agreement but that will be confidential - how the directors will keep their hands off, provided they can be satisfied the store is running respectably. Let's remind ourselves of the spirit of the guardian.

  • Week-by-Week. Internal escrow period is by nature suited to be so-many weeks. End-of-week store reconciliation is an occasion then for possibly remitting funds to operations and for apportioning the store-maintenance short-fall among any sums due for remittance.

  • Store Manager's Persona. Is the customer a happy customer? If not, can Store Manager understand or bring in someone from operations to fix the problem? Manager's persona is to some extent connected to the company's sales prospects. They have some familiarisation with Boxbundle and its side-shoot potentials. They have some familiarisation with the company's positions in relation to mathematics and science but they do not aspire to be voice of the company, rather merely a helper. They probably have a schedule and a pressure but not necessarily.

  • Returning Funds. If the store manager has to return funds to a customer then so be it. We would ask our customers to be attentive during the escrow period. Let us know if you are not happy. As soon as you realise there is any cause for unhappiness, whip off an email to the store manager or phone if you'd prefer.

   
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