In the early days of credit cards, a merchant service provider would force an escrow agreement on the merchant. These days such escrow agreements have been ditched. You could not find one for the looking and yet the spirit of the escrow is a guardian. Surely the wise do like to proceed with guardians near to hand. Our internal escrow is between store manager and operations. The store manager does not pass funds to operations until the funds have settled during a period of escrow. In principle when the funds do come into the operations side they may be short by some allowed expenses and the store float maintenance.

  • Store Bank Account. If the new world of service pals is a bit anal in its contractual requirements, the store manager and their bank account must bear all of the conditional liability. Possibly the store manager will have to risk all their personal wealth and property in addition to the store bank account but we understand that merchant facilities these days are not granted without some one human agent risking all. (RZC thinks the contracts may have become a little silly.)

  • Unlimited Exposure to Legal Bills. That is more or less a summary of where the store manager's conditional liability may lie upon signing with certain providers. We may have trawled the list of possible providers seeking to discern the less silly among them but in the end the store manager and the store account have had to take a deep breath. The company will provide no indemnification from operations save something forced out in a fight to near death's door.

  • No Legal Escrow. Store Manager works for the company and the company owns the account into which the sales proceeds are paid. Once the internal escrow period passes, that's it. There might be something in the store manager's service agreement but that will be confidential - how the directors will keep their hands off, provided they can be satisfied the store is running respectably. Let's remind ourselves of the spirit of the guardian.

  • Week-by-Week. Internal escrow period is by nature suited to be so-many weeks. End-of-week store reconciliation is an occasion then for possibly remitting funds to operations and for apportioning the store-maintenance short-fall among any sums due for remittance.

  • Store Manager's Persona. Is the customer a happy customer? If not, can Store Manager understand or bring in someone from operations to fix the problem? Manager's persona is to some extent connected to the company's sales prospects. They have some familiarisation with Boxbundle and its side-shoot potentials. They have some familiarisation with the company's positions in relation to mathematics and science but they do not aspire to be voice of the company, rather merely a helper. They probably have a schedule and a pressure but not necessarily.

  • Returning Funds. If the store manager has to return funds to a customer then so be it. We would ask our customers to be attentive during the escrow period. Let us know if you are not happy. As soon as you realise there is any cause for unhappiness, whip off an email to the store manager or phone if you'd prefer.


We would like to find our company niche. Hence accepting payments online, hence finding a way to put a foot in a nouveau dragon's pit. Hopefully this arrangement of internal escrow will work to everyone's satisfaction.

   
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